License Agreement

Terms and Definitions

The terms used in this License Agreement have the definitions according to this section, and in the absence of a corresponding term with a definition in this section, according to the legislation of the Kyrgyz Republic, and in the absence of that, according to interpretations in dictionaries.

Administrator - Cashiva Community Limited Liability Company, located at: 189A K.Tynystanov Street, Pervomaisky district, Bishkek city, Kyrgyz Republic, Reg N 224700-3301-yyy.

Analog of handwritten signature (AHS) - entering the correct combination of Login and Password used by the Buyer or Seller on the Secure pages of the Site/Application, and subsequent actions on the Secure pages of the Site/Application, entering a one-time authentication code sent to the Buyer or Seller on the Secure pages of the Site/Application, as well as pressing the buttons "Submit Deal Proposal", "Accept Offer", "Pay", and other buttons related to the functioning of the Service, as well as performing other actions that clearly indicate the specific intentions of the Party.

Arbitration - a commission created by the Administrator for resolving disputes that arise during the use of the Service between Users for the purpose of pre-trial settlement.

Secure pages of the Site/Application - pages of the Service that can only be accessed by entering the Login and Password by the Buyer or Seller.

Personal Account - a multifunctional web interface of the Service, access to which is provided after the User registers an account on the Site and goes through the authorization procedure by entering the Login and Password. The Personal Account provides the User access to all the functionality of the Service.

Login - a unique name of the User (Buyer or Seller) used by them on the Site/Application for accessing the Secure pages of the Site/Application.

Money Transfer Operator (Operator) - which provides the service of transferring funds to the Buyer, as well as the service "Transfer to a Bank Card" for the Seller.

Offer - a proposal placed/sent by the User through the Service, containing all the essential terms of the contract, from which the intention of the person making the proposal to conclude a contract on the terms specified in the proposal with anyone who responds is evident, addressed to an indefinite circle of persons (Public Offer), or a proposal addressed to one or several specific persons (Bilateral Transaction). Offers through the Service can be sent by both Buyers to Sellers and Sellers to Buyers.

Password - a combination of letters, numbers, and symbols unique to the Login, allowing access to the Secure pages of the Site/Application when entered simultaneously with the Login.

User - an individual with full legal capacity according to current legislation, using the Service under the terms of this Agreement. Depending on the goals and intentions, the User may act as either a Seller or a Buyer when concluding Transactions within the Service.

Buyer - a User searching through the Service for a Product that meets qualitative, quantitative, and other characteristics for the purpose of concluding a Transaction with the Seller.

Seller - a User wishing to sell a Product using the Service, acting on their own behalf and in their own interests or in the interests of a third party.

Application - a mobile application, a resource that represents a collection of information (Content), placed by the Administrator and/or Users, and objects of intellectual property of the Administrator (including software, graphical interface design, etc.), access to which is provided from various user devices connected to the Internet, allowing the use of the functionality of the Service.

Site - the Administrator's website on the Internet at https://escrow.me, where the Service is placed and available.

Transaction - a civil law transaction concluded between the Seller and the Buyer using the Service.

Administrator's Service (Service) - a software complex (computer program) hosted on the Site that allows Users to place Offers for concluding Transactions, receive information about Offers for concluding Transactions, conclude Transactions in electronic form, make payments for Transactions through the interface provided on the Site by the Money Transfer Operator, and use other functionalities provided within the Service. Some functionalities of the Service are only available to Users registered on the Site through their Personal Account.

Cost of the Product - the price of the Product expressed in currency, agreed upon by the Buyer and the Seller.

Parties - the Buyer and the Seller when mentioned together, and Party - any of them when mentioned separately.

Product - goods, works, services, property, property rights, etc., in relation to which the User places an Offer through the Service, except for those included in the List of Prohibited Products. The List of Prohibited Products is established in Appendix No. 1 to the Agreement.

1. Subject of the License Agreement. General Provisions

1.1. Under the terms of this License Agreement (hereinafter referred to as the Agreement), the licensor - the Administrator grants the licensee - the User the right to use the Service hosted on the Administrator's Site under a simple (non-exclusive) license, free of charge.

1.2. The User is obliged to familiarize themselves with this Agreement and the Administrator's Privacy Policy and Personal Data Processing Policy (hereinafter referred to as the "Policy"), which is an integral part of this Agreement, before starting to use the Service. The User is deemed to have accepted the terms of this Agreement and the Policy in full, without exceptions or exclusions, when performing any of the following actions:

  • registration on the Site;
  • using the Site to access the Service.

By performing any of the above actions, the User thereby confirms that they possess the necessary legal capacity in accordance with current legislation to use the Service and understands the meaning of the actions they undertake. If the User disagrees with any provision of this Agreement or the Policy, the User is not entitled to use the Service.

1.3. By performing the actions specified in paragraph 1.2 of this Agreement (which constitute acceptance according to paragraph 3 of Article 438 of the Civil Code of the Kyrgyz Republic), the User concludes a contract with the Administrator under the terms set forth in this Agreement (which is a public offer according to the Civil Code of the Kyrgyz Republic). The contract is concluded for an indefinite term. Each party has the right to unilaterally terminate the contract at any time by notifying the other party in one of the following ways: to notify the Administrator by email or at the registered address indicated in the Administrator's details; to notify the User by email or phone number specified in the Personal Account. The termination of the contract results in the deletion of the User's Personal Account.

1.4. Along with the rights and obligations of the Users and the Administrator, this Agreement regulates relations aimed at protecting the rights and interests of third parties who are not Users but whose rights and interests may be affected by the actions of Users.

1.5. The Service is a dynamic system, the components of which may be changed or supplemented by the Administrator at any time; therefore, the User uses the Service on an "as is" basis.

1.6. By making a Transaction through the Service, the User enters into direct contractual relations with another User. In this case, the Administrator acts solely as an informational and technological intermediary between the two Users.

1.7. The Administrator has the right to make changes (additions) to this Agreement and the Policy unilaterally by placing a new version of the relevant document on the Site without any notice to the User. The new version of the Agreement or Policy comes into effect from the moment it is posted on the Site. If the Administrator unilaterally makes changes (additions) to the Agreement or the Policy that the User does not agree with, the User is obliged to cease using the Service, deleting all personal data from their Personal Account, as well as all their Offers. The refusal of the User to use the Service and/or the deletion of content does not terminate the Administrator's non-exclusive rights to the User's content that was used by the Administrator before the decision to refuse was made in the manner established in paragraph 5.3 of the Agreement.

Continued use of the Service by the User after changes (additions) have been made to this Agreement or the Policy implies the User's acceptance and agreement with such changes (additions).

1.8. To use the Service, the User must go through a registration procedure, as a result of which a unique account will be created for the User with access to the Personal Account. During registration, the User specifies a Login (which is the User's email address) and a Password, which are used for further access to the User's Personal Account, as well as any other information necessary for using the Service.

The Administrator has the right to set requirements for the Password (length, allowed characters, etc.). The User is solely responsible for the reliability and security of the Login and Password provided by them, agrees not to disclose them to third parties, and agrees to promptly notify the Administrator of any compromise (or risk of compromise) of their Login and Password for accessing the Personal Account. The User must provide accurate information during registration. If the Administrator has grounds to believe that the information provided by the User is inaccurate, they have the right to refuse registration or to block or delete the account. After creating an account, the User can add information that they wish to provide to the Administrator, which is necessary for using the Service, and can edit or delete this information. The User must timely update the information provided by them. The User is responsible for the accuracy, relevance, completeness, and compliance with the legislation of the Kyrgyz Republic of the information provided to the Administrator during registration and subsequently in the process of using the Service. All actions performed using the User's account are considered to be performed directly by the User. The User is fully responsible for the actions taken.

1.9. By posting information in the Service, the User agrees that such information may be accessible to other Users of the Service considering its functionality (which may change from time to time).

1.10. In accordance with paragraph 1 of Article 18 of the Federal Law "On Advertising," the User consents to receive messages of an advertising nature from the Administrator, sent to the contact details of the User contained in the account. The User has the right to refuse to receive advertising messages by notifying the Administrator of this.

2. Consent to the Processing of Personal Data

2.1. The processing of the User's personal data is carried out by the Administrator in accordance with the legislation of the Kyrgyz Republic and the Privacy Policy and Personal Data Processing Policy.

2.2. By accepting this Agreement, the User, in accordance with Law expresses their consent to the Administrator performing any action (operation) or a set of actions (operations) carried out with the use of automation tools or without the use of automation tools concerning the processing of personal data (including collection, recording, copying, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (provision, access) to third parties), as well as in cases expressly provided for by current legislation of the Kyrgyz Republic, while ensuring the confidentiality of information, anonymization, blocking, deletion, destruction of the User's personal data, and confirms that by giving such consent, the User acts voluntarily. The Administrator is not limited in the methods of processing personal data.

Consent is given by the User for the purpose of fulfilling this Agreement, the ability to use the functionality of the Service, including concluding and executing contracts (Offers) with other Users and/or the Money Transfer Operator, one of the parties to which the User is involved, and extends to the following information: last name, first name, patronymic (if available), date of birth, place of birth, passport series and number, issuing authority, date of issue, code of the subdivision issuing the passport, TIN or SNILS, phone number, email address.

Hereby, the User acknowledges and confirms that in case of the need to provide personal data for achieving the above-mentioned goals to third parties (the other party to the Transaction, the Money Transfer Operator, authorities and organizations authorized to conduct audits of the Administrator's activities, exercising other forms of control over the Administrator's activities, as well as authorities and organizations entitled to receive the above-mentioned information in accordance with the requirements of current legislation of the Kyrgyz Republic), the Administrator has the right to disclose User information to such third parties to the necessary extent for the performance of the above-mentioned actions and to provide the relevant documents containing the above-mentioned information.

The User also acknowledges and confirms that this Consent is considered given by them to any third parties specified above, subject to the relevant changes, and such specified third parties have the right to process the User's personal data based on this Consent.

This Consent comes into effect from the moment of acceptance of this Agreement and is valid for the duration of the Agreement until it is terminated and/or until the User provides a written statement (withdrawal). Consent can be revoked provided that the Administrator is notified in writing at least 30 (thirty) days prior to the intended date of cessation of the processing of personal data. The form for the request to revoke consent is provided in Appendix No. 3 to the Privacy Policy and Personal Data Processing Policy. The revocation of this Consent is considered a unilateral refusal by the User to perform the contract with the Administrator and results in the termination of the Agreement. In the event that the Administrator receives a revocation, in the absence of legal grounds providing the Administrator the right to continue processing personal data without the consent of the data subject, the Administrator shall cease processing personal data and destroy the personal data no later than 30 (thirty) calendar days from the date the revocation is received by the Administrator.

2.3. The policy for the use of cookies when using the Site to access the Service is defined in the Privacy Policy and Personal Data Processing Policy.

3. User Rights and Obligations. User Guarantees

3.1. The User has the right to use the Service free of charge under the terms of a simple (non-exclusive) license, subject to the rules set forth in this Agreement for placing Offers, searching for, and obtaining information about Offers from other Users, and concluding Transactions in the manner established in Section 6 of the Agreement.

3.2. When using the Service, the User is obliged to:

  • 3.2.1. comply with the norms of the current legislation of the Kyrgyz Republic and the provisions of this Agreement;
  • 3.2.2. place Offers that meet the following requirements:
    • the text of the Offer must be in official language in accordance with the requirements of the current legislation of the Kyrgyz Republic, except for international and well-known trademarks;
    • the text of the Offer must not mislead regarding the offered Product, its quantity, and characteristics (properties);
    • the text of the Offer must contain the essential terms of the proposed contract;
    • the Offer must contain accurate and complete (exhaustive) information about the Product;
    • the Offer must not contain obscene expressions, insults, false information, extremist content, calls to violence, threats, or any other information that discredits, offends, defames the honor and dignity or business reputation of other Users or third parties, must not contain photographs of individuals, requests for financial assistance, must not advertise other websites or services, contain information about cruelty to animals, incitement to suicide, promote racial, religious, or ethnic hatred or hostility, and must not contain any other information that may violate the rights and legitimate interests of other Users or third parties;
    • The Seller of the Product must possess all the rights necessary and sufficient for placing the Offer regarding the Product and concluding the Transaction concerning the Product;
    • The Offer must not duplicate Offers from other Users or have similar elements to the point of confusion;
    • The Offer must not contain information about outdated proposals;
    • the text of the Offer must not contain brokerage proposals;
  • 3.2.3. ensure that the Product specified in the Offer meets the following requirements:
    • The Product must fully correspond to the description presented in the Offer;
    • The Product must not be included in the List of Prohibited Products;
    • The Product must not be included in the list of goods whose free sale is prohibited or restricted by current legislation;
  • 3.2.4. before placing any information on the Service, including Offers, preliminarily assess the legality of its placement, possible risks, and legal consequences of placing the information;
  • 3.2.5. maintain confidentiality regarding information (including personal data, any other personal information) received from other Users in the process of using the Service and/or concluding Transactions.

3.3. The User is not entitled to:

  • 3.3.1. register on the Service under someone else's name;
  • 3.3.2. use the Service for mass mailing (spam);
  • 3.3.3. engage in actions aimed at disrupting the normal functioning of the Service, including through the use of malicious software;
  • 3.3.4. reproduce, distribute, or process the software elements of the Service for commercial or other purposes, collect information from the Service (site scraping);
  • 3.3.5. perform any other actions that may violate the rights and legitimate interests of the Administrator, other Users, or third parties.

3.4. The User guarantees that they possess all the rights necessary under the norms of current legislation to place Offers and other information in the Service, does not violate the lawful rights and interests of third parties and the current legislation of the Kyrgyz Republic, and when using any result of intellectual activity or means of individualization, guarantees that the property rights to use such objects are owned by the User and/or used by them on a legal basis without territorial limitations and throughout the entire term of protection of the relevant intellectual property object.

3.5. The User independently assumes all risks associated with the fact that visiting the Site and purchasing Products may be illegal in the territory of the country where the User is located. The User is responsible for non-compliance with the laws of their country when visiting the Site and attempting to purchase Products if such actions are prohibited by the legislation of the country where they are located.

3.6. The User uses the Service at their own risk and is personally responsible for all actions taken during the use of the Service (posted Offers, information in the Personal Account, conclusion and execution of Transactions, selection of counterparties for Transactions, etc.). In the event that claims are received by the Administrator from third parties related to the violation of their rights in connection with the User's use of the Service, the User shall independently and at their own expense resolve such claims. In the event that monetary claims are made against the Administrator by third parties or government authorities related to the content of Offers placed through the Service or other information, the User undertakes to compensate the Administrator upon the latter's written request (with supporting documents attached) for all losses incurred in this regard.

4. Rights and Obligations of the Administrator. Limitation of Liability of the Administrator

4.1. The Administrator has the right to:

  • 4.1.1. Manage the Service at their discretion, determine its structure, functioning logic, appearance, and other elements, and make changes and/or additions to the Service.
  • 4.1.2. Block or otherwise restrict the User's access to the Service without prior notice to the User, including deleting the User's Personal Account or the User's Offer without compensating the User for any damages or losses in the event of the User's violation of the terms of this Agreement, as well as in other cases where the Administrator believes that the User's use of the Service may lead to violations of current legislation or cause damages or result in claims from other Users, the Administrator, or third parties. The deletion of the User's Personal Account means the automatic deletion of all information posted therein. After the deletion of the Personal Account, the User loses access to the Service, and the contract between the User and the Administrator terminates upon the deletion of the Personal Account, except for the obligations that arose and were not fulfilled by the time of termination, which continue to be in effect until fully executed by the Parties. Termination of the contract does not terminate the obligations to compensate for damages and losses that resulted from improper performance of the contract.
  • 4.1.3. Send notifications, messages, and demands to the User (which are mandatory for Users to comply with), conduct surveys and questionnaires of the User to improve the quality of services provided, collect statistical data, and identify the User's needs for additional services. The Administrator reserves the right to publish User reviews left using their account on the Site/information resources of third parties used by the Administrator to promote the Site and the Service offered on its basis.
  • 4.1.4. Request information and documents from the User, and the User is obliged to provide the Administrator with information and documents upon request that confirm the accuracy of the information provided by the User in the Personal Account and User Offers.

4.2. The Administrator is obliged to:

  • 4.2.1. provide the User with the rights to use the Service under the terms of a simple (non-exclusive) license as specified in this Agreement;
  • 4.2.2. provide Users with technical and informational support necessary for accessing the Service and its subsequent use within a reasonable time.

4.3. The Administrator does not provide any guarantees that the Service or its elements will meet the User's expectations and goals.

4.4. The Administrator does not guarantee the absence of failures and malfunctions in the operation of the Service, does not guarantee round-the-clock uninterrupted operation of the Service, or the future operation of the Service.

4.5. The Administrator is not liable and does not compensate for damages, including lost profits, incurred by the User or third parties as a result of using or being unable to use the Service, unless otherwise expressly provided by current legislation.

4.6. Under no circumstances shall the Administrator and its representatives be liable to Users and/or third parties for any indirect, incidental, or consequential damages, including lost profits or lost data, harm to honor, dignity, or business reputation, caused in connection with the use of the Service, the content of the Service, or other materials accessed by Users or other third parties using the Service, even if the Administrator had been warned or indicated the possibility of such damages.

4.7. The Administrator is not liable for the actions (or inactions) of Users performed during the use of the Service (including through the User's Personal Account). The Administrator is not a guarantor, party, agent, intermediary, representative, or beneficiary in Transactions concluded by Users.

The Administrator is not obliged to verify Offers, check the availability or quality of the Products specified in the Offers, the accuracy of the information provided by Users when using the Service, or the Users' authority and legal grounds for placing any information through the Service.

5. Rights to the Service

5.1. The exclusive rights to the Service, including but not limited to software programs, databases, interface, technical developments, logo, trademark, and other means of individualization used in the Service that allow the implementation of the Service's functional capabilities, belong to the Administrator.

5.2. Except in cases established by this Agreement, as well as current legislation of the Kyrgyz Republic, the Service and its components, including those listed above, may not be copied (reproduced), modified, distributed, displayed in a frame, published, downloaded, transmitted, sold, or otherwise used in whole or in part without the prior written permission of the Administrator.

5.3. If the information (content) posted by the User is protected by copyright, the rights to such information remain with the User who posted it. At the same time, the User grants other Users of the Service a free non-exclusive right to use such content by viewing, reproducing (including copying), modifying (including printing copies), and other rights solely for personal non-commercial use, except in cases where such use damages or may damage the legally protected interests of the rights holder.

Additionally, the User grants the Administrator a non-exclusive right to use the content posted on the Service and lawfully owned by the User free of charge for the purpose of ensuring the functioning of the Service within the scope defined by its functionality and architecture, as well as displaying content (including but not limited to photographs of Offers and from Offers, product descriptions) in promotional materials of the Administrator, including within the images of the Service interface, including by making such promotional materials publicly available, including for the purpose of advertising the Service on various information resources. This non-exclusive right is granted for the entire duration of the exclusive right and includes, inter alia, the right to reproduce the content, as well as modify the content, including by incorporating it into a complex object or compound work, subsequent display, public communication, cable transmission, etc., and extends to the territory of all countries worldwide. The Administrator has the right to transfer the rights specified in this paragraph to third parties. The termination of the content's placement on the Service and/or the duration of the non-exclusive right does not entail the necessity of withdrawing the Administrator's promotional materials displaying the content (including their removal from the Internet).

5.4. No provisions of this Agreement grant the User the right to use the Administrator's logo, trade name, trademarks, domain names, and other distinguishing marks.

6. Procedure for Concluding Transactions through the Service. Essential Conditions. Execution of Transactions by the Parties

6.1. The User logs into their Personal Account under their account and selects the "New Transaction" section in the Personal Account.

6.2. In the "New Transaction" section, the User creates an offer by specifying all the essential conditions of the Transaction:

  • 6.2.1. "Type of transaction" ("Sale of goods with delivery", "Sale of digital goods", or other from the list on the Site),
  • 6.2.2. their "Role" ("Buyer" or "Seller"),
  • 6.2.3. the group of persons to whom the Offer is addressed ("Bilateral transaction" or "Public offer"),
  • 6.2.4. name/description of the Product,
  • 6.2.5. cost of the Product,
  • 6.2.6. method of payment for the Product (if the role of "Seller" is chosen, the details for receiving payment must be filled in when creating the Offer),
  • 6.2.7. conditions for paying the Operator's commission,
  • 6.2.8. validity period of the offer (acceptance period) and the period for completing the Transaction after acceptance of the offer by the other Party (execution period of the contract concluded between the Seller and the Buyer).

If necessary, the User may attach files to the Offer (photos of the Product, documents for the Product, etc.).

6.3. An offer containing all essential conditions of the Transaction is considered an Offer. By clicking the button "Send Transaction Offer" or "Post Public Offer", the User accepts the terms of this Agreement, posts the Offer in the Service (for Public Offers) or sends the Offer to the other Party (for Bilateral Transactions). These actions constitute the User's Analog of Handwritten Signature (AHS).

6.4. The Party that receives the Offer has the right within the acceptance period to:

  • either accept the Offer in full and unconditionally,
  • or reject the Offer,
  • or modify its terms (the acceptance directed under new conditions is considered a new Offer from the other Party), except for the Public Offer. A Public Offer can only be accepted in full and unconditionally. To accept the Offer, the User must log into their Personal Account under their account. By accepting the Offer by clicking the corresponding button "Accept", the User agrees to the terms of this Agreement. These actions constitute the User's Analog of Handwritten Signature (AHS). After the Offer is confirmed using the AHS by the other Party, it receives the status of a Transaction and changes to the status "Awaiting Payment."

6.5. Actions related to the conclusion, modification, termination, or execution of the Transaction performed by a person logged in under the relevant User account for accessing the Secure pages of the Site/Application are considered performed directly by the User as if they were performed personally.

6.6. The Buyer can pay for the Transaction by selecting one of the proposed payment options. The amount to be paid for the Transaction includes the Operator's commission considering the previously agreed payment terms between the Parties. The User hereby confirms that they are aware that the Operator and other credit organizations and other parties providing payment services may set their own fees for processing payments within the Service. Under no circumstances does the Administrator compensate Users for such fees.

6.7. The conditions for transferring funds to pay for the Product are established in the respective contracts concluded by the Seller and Buyer with the Money Transfer Operator.

6.8. The Administrator, within the Service provided to the User, ensures informational and technological interaction between the Seller, Buyer, and Money Transfer Operator.

6.9. The Seller is obliged to fulfill their part of the Transaction within the time frame and in the manner agreed upon with the Buyer and notify the Buyer of this through the Service (by clicking the corresponding button). The execution period must not exceed the completion period of the Transaction established at the time the Offer was published.

6.10. The Buyer is obliged to confirm the execution within the completion period of the Transaction:

  • either by confirming the execution by clicking the corresponding button, in which case the Operator receives an automatic notification to transfer funds to the Seller for the Product.
  • or open a dispute with the Seller by clicking the "Open Dispute" button.

6.10.1. If the Buyer does not confirm the execution of the Transaction within the time frame and does not open a dispute with the Seller, the Operator, based on the tacit instructions of the Buyer, automatically transfers funds to the Seller for the Product.

6.11. The Seller is responsible for adhering to the established deadline (clause 6.2.8 of the Agreement) and the method of executing the Transaction agreed upon with the Buyer. If the Seller fails to meet the execution deadline established in clause 6.2.8 of this Agreement:

  • the order is subject to cancellation,
  • the funds are subject to refund to the Buyer,
  • the Administrator has the right to suspend and/or terminate the Seller's access to the Site/Application, either entirely or partially, including by deleting the Seller's Personal Account or Offers.

6.12. If the execution of the Transaction by the Seller does not correspond to the description provided by the Seller in the Offer, the Buyer has the right to open a dispute with the Seller using the software and technical means on the Secure Pages of the Site.

6.13. Upon opening a dispute by the Buyer, the Seller receives a notification in their Personal Account regarding the Buyer's claims concerning the execution of the Transaction, indicating the reasons for opening the dispute (description of defects, photographs, etc.).

6.14. Within 7 (seven) calendar days, the Seller and Buyer must come to a mutual resolution of the dispute (by approving the resolution proposed by one of the parties, by clicking the "Accept"/"Reject" buttons) and notify the Administrator of such a resolution. According to the mutual decision of both Parties, the funds will be transferred either to the Seller in the agreed (full/reduced) amount or refunded to the Buyer in full. The necessity and possibility of returning the Product to the Seller must be separately agreed upon by the Parties. If the Parties do not reach a mutual decision regarding the dispute within the time frame specified in clause 6.14 of the Agreement, the Arbitration will automatically engage in resolving the dispute (https://guarantee.money/arbitration). In this case, the engagement of Arbitration in the dispute resolution is considered grounds for its examination by Arbitration and the adoption of a decision on it. Interaction with Arbitration is conducted through the chat within the site and through the contacts specified on the page: https://guarantee.money/arbitration. The time frame for Arbitration to examine the dispute, make a decision, and confirm the Parties' agreement with the Arbitration's decision is 7 (seven) calendar days. The transfer/refund of funds between the disputing Parties occurs after the Arbitration makes a decision.

6.15. By accepting the terms of this Agreement, the Seller and Buyer agree that the Arbitration's decision on the dispute is a mutual expression of the will of both Parties and is executed unconditionally by them as accepted with respect to the rights of each Party. Each Party has the right to provide the Arbitration with any evidence they have regarding the proper fulfillment of their obligations under this Agreement, as well as any other necessary information and materials requested by the Arbitration.

The Arbitration has the right to refuse to participate in the dispute resolution if there is no possibility to examine the dispute on the merits based on the evidence presented by the Parties. If an expert assessment is required to confirm improper execution of the Transaction, either Party has the right to contact an independent specialized organization to conduct an examination of the Product. The costs of the examination shall be borne by the Party whose fault in the improper quality of the Product is established during the expert investigation. The Arbitration does not provide services for expert assessment of the quality of the Product.

6.16. All issues not regulated by this Agreement concerning the conclusion and execution of the Transaction by the Parties shall be resolved in accordance with the current legislation of the Kyrgyz Republic.

7. Territory and Term of the Agreement. Final Provisions

7.1. The User has the right to use the Service throughout the territory of the Kyrgyz Republic, as well as in other territories, provided that this does not contradict the legislation of the country of the User's location/residence.

7.2. This Agreement comes into effect for the User from the moment of their acceptance of the terms of the Agreement and is valid for an indefinite period.

7.3. This Agreement terminates if:

  • 7.3.1. The User decides to cease using the Service by sending the Administrator the appropriate notification (through a request via the Service interface);
  • 7.3.2. The Administrator decides to terminate this Agreement unilaterally out of court with immediate cessation of access to and use of the Service and without compensating for any expenses or losses, unless otherwise provided by applicable law. In particular, the Administrator may make such a decision in the event of:
    • the closure of the Service;
    • any, including a one-time, violation by the User of the terms of this Agreement.

7.4. In relation to the functioning and development of the Service, the Administrator is guided by the legislation of the Kyrgyz Republic, this Agreement, and other special documents that have been or may be developed and adopted by the Administrator to regulate the provision of access to the Service for Users.

7.5. This Agreement is governed and interpreted in accordance with the legislation of the Kyrgyz Republic. Issues not regulated by the Agreement are subject to resolution in accordance with the legislation of the Kyrgyz Republic. Since access to the Service and its functionality is provided free of charge, the provisions of the Federal Law No. 2300-1 of February 7, 1992, "On Consumer Rights Protection" do not apply to relations between the Administrator and Users regulated by this Agreement.

7.6. In the event of any disputes or disagreements related to the execution of this Agreement, the User and the Administrator shall make every effort to resolve them through negotiations between them. If the dispute is not resolved through negotiations, it shall be resolved in accordance with the current legislation of the Kyrgyz Republic, at the place of performance of this Agreement (Moscow) or at the location of the Administrator, unless otherwise expressly provided by applicable law.

7.7. This Agreement is drafted in the English language.

7.8. If for any reason one or more provisions of this Agreement are found to be invalid or unenforceable, this shall not affect the validity or applicability of the remaining provisions of the Agreement.

7.9. Appeals, proposals, and claims from individuals and legal entities to the Administrator regarding the execution of this Agreement and the functioning of the Service, violations of the rights and interests of third parties in the use of the Service, as well as requests from authorized bodies under the legislation of the Kyrgyz Republic, may be sent to the Service support team through the Site.

Appendix No. 1

List of Prohibited Goods

  • services of an intimate nature, as well as erotic materials and adult goods, including sex toys and condoms, lingerie with cutouts or transparent (sheer);
  • all types of weapons (hunting, pneumatic, airsoft, civilian, paintball, etc.), including cold weapons (except for kitchen knives, pocket knives, and office knives), as well as components for them, replicas of collectible weapons, souvenir and decorative weapons, as well as items that are structurally similar to weapons;
  • arms, ammunition, military equipment, components and spare parts, all types of rocket fuel, explosives and waste, means of blasting, gunpowder, pyrotechnics, lasers, chemical warfare agents, special equipment for personnel of paramilitary organizations, and materials, special equipment, regulatory and technical documentation for their production and operation, uniforms of government officials, including those with insignia;
  • spirits, alcoholic beverages, as well as devices for their production;
  • tobacco, tobacco products, electronic cigarettes, hookahs, including components and consumables, smoking accessories (excluding lighters and ashtrays);
  • medicinal and pharmacological products, including those used in veterinary medicine;
  • medical services, including consultations with dietitians, veterinary services, Botox injections, therapeutic or children's massage, and cosmetic services;
  • human organs and tissues, donor services, as well as surrogacy services;
  • coins and banknotes that are in circulation;
  • state awards;
  • services for writing and finished theses, course works, and similar types of work;
  • goods whose circulation violates the intellectual property rights of third parties;
  • securities (stocks, bonds, checks, etc.) except for papers for collecting purposes with a clearly indicated expired validity period and/or marked as invalid/cancelled/redeemed;
  • poisons, narcotic and psychotropic substances;
  • goods and equipment containing radioactive substances and isotopes, uranium and other fissile materials and products made from them, as well as waste containing them;
  • goods or services intended to deceive users or government bodies, including identity documents, service certificates, passes, medical institution certificates, document forms, flip frames for vehicle license plates, speedometer correction services, counterfeit currency, neodymium magnets, vehicle documentation, etc.;
  • databases containing personal data, materials and services containing state, banking, commercial, and other secrets (including codes for bank cards, safes, etc.); user accounts for resources and services (social networks, email, games, etc.);
  • technical means intended for covert information gathering, as well as encryption equipment;
  • goods and services that have no consumer value, as well as transcendental services: witchcraft, magic, alternative medicine;
  • objects of cultural and archaeological heritage, defined in accordance with the laws of the Kyrgyz Republic;
  • services for installing illegal copies of software and changing factory settings, including: flashing, unlocking, jailbreaking, etc., as well as goods with installed illegal copies of software and modified factory settings;
  • extremist materials, goods with Nazi symbols;
  • rare and endangered animals and plants, products made from them, as well as skins, feathers, and other parts and organs of wild animals;
  • gaming and lottery equipment used for gambling;
  • traps and fishing nets;
  • offers for the sale and registration of phone numbers, SIM cards, or advantageous tariffs, as well as cable television cards, offers for renting phone numbers, SIM cards (including but not limited to those as part of a modem);
  • any financial services, insurance services, training to play on the stock exchange and Forex, bankruptcy, financial intermediation, collection, and anti-collection services;
  • medicinal raw materials obtained from reindeer husbandry (antlers and endocrine raw materials);
  • materials transmitted virtually, not recorded on an electronic medium (ideas, methods, settings), including electronic tickets;
  • subscriptions, discount cards, certificates, coupons, club cards;
  • aquatic biological resources, animals obtained as a result of illegal fishing or hunting;
  • precious and rare earth metals, gemstones, as well as waste containing precious and rare earth metals and gemstones (except for jewelry);
  • results of scientific research, design, and educational work, results of research in the creation of weapons and military equipment;
  • counterfeit goods or stolen property;
  • counterfeit currency and counterfeit postage stamps;
  • foreign currency and other monetary valuables, coins and banknotes of the Kyrgyz Republic that are in circulation (except for their purchase and sale for numismatic purposes);
  • goods and services that violate the right to privacy or contain state, banking, commercial, or other secrets;
  • phone numbers, email addresses, or other contact information of third parties;
  • services aimed at boosting, promotion, as well as services for creating artificial traffic in social networks and other similar resources;
  • goods subject to state sanctions;
  • goods and services whose circulation is prohibited by the legislation of the Kyrgyz Republic.